Privacy Policy & SMS Terms and Conditions Effective Date: 11/12/2025  Last Updated: 11/12/2025

Caroline Kopp Interior Design (“we,” “our,” or “us”) respects your privacy. This Privacy Policy and SMS Terms & Conditions explain how we collect, use, and protect your personal information, and outline the terms that apply to receiving SMS messages from us.

Opt-In Methods -  You may opt in to receive SMS messages from Caroline Kopp Interior Design in the following ways: Verbally, during a conversation.

1. Information We Collect We may collect the following types of personal information when you interact with us: - Contact Information: name, email address, phone number, and mailing address. - Project Information: design preferences, project details, or other information you provide. - Website Usage Data: IP address, browser type, pages visited, and analytics data collected through cookies. We do not collect sensitive personal information such as financial details or Social Security numbers through our website.

2. How We Use Personal Information We use your personal information for legitimate business purposes, including: - Responding to inquiries and providing consultations. - Managing client communications and project updates. - Improving our website and customer experience. - Sending necessary administrative or service-related messages (not promotional).

3. Information Sharing We do not sell or rent your personal information. We may share information only with: - Trusted third-party providers who assist in business operations (e.g., hosting, communication platforms). - Legal authorities, when required by law. All service providers are required to maintain confidentiality and security.

4. SMS Terms & Conditions

1. SMS Consent Communication:
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from Caroline Kopp Interior Design, you may receive messages related to:

• Your inquiries, appointments, or ongoing projects. Types of Messages You May Receive: - Appointment reminders or scheduling confirmations. - Design consultation updates or service notifications. - Project delivery alerts or order status updates.

3. Message Frequency:
Message frequency may vary depending on the type of communication.
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt in to receive SMS messages from Caroline Kopp Interior Design in the following ways:

• By submitting a website form

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword "HELP."
Or, you can get help directly from us at https://www.carolinekopp.com/contact.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit [privacy policy URL] to see our Privacy Policy and Terms of Service.

• Message frequency may vary.

SMS Disclosures: Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Data Retention and Security We retain your information only as long as necessary to fulfill the purposes described here or as required by law. We use reasonable safeguards to protect your data against unauthorized access or misuse.

6. Your Rights You may request to review, correct, or delete your personal information at any time by emailing orders@carolinekopp.com. We will respond promptly in accordance with applicable privacy laws.

7. External Links Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.

8. Updates to This Policy We may update this Privacy Policy and Terms & Conditions periodically. Updates will be posted on this page with the revised effective date.

9. Contact Us For questions or privacy requests,

contact us at: Caroline Kopp Interior Design

Email: orders@carolinekopp.com

Website: www.carolinekopp.com

10. Additional Legal Links For more information, please visit:

- Google Privacy Policy https://policies.google.com/privacy?hl=en-US

- Google Terms of Service https://policies.google.com/terms?hl=en